Web lookup
      Back to home
      1. FAQ
      2. PBXAdmin
      3. Web lookup

      How do I add a web lookup?

      With web lookup, you can look up the person calling you in one of your external systems. The web lookup needs to be added in PBXAdmin. See how here.

      1. Log in to PBXAdmin.dk and select Integration in the side menu, then Webopslag (Web Lookup).

      2. Click on Tilføj webopslag (Add web lookup) on the right side of the screen.

        webopslag-pbx-1-1

      3. Fill out the three fields in the dialog box with a navn (name), beskrivelse (description), and URL to the external system where the web lookup should be made.

        webopslag-pbx-2

      Please note that the external system linked to must, of course, support web lookup.

      In the URL, you can add the lookup parameters we support. They are:

      • The number of the person calling. Add the following to the URL: <%CallerNumber%>
      • The name of the person calling, if it's in the employee's contacts in Myfone. Add the following to the URL: <%CallerName%>
      • The employee's own name <%OwnName%> and email address <%OwnEmail%> in Myfone can also be added if the external system needs to identify who is doing the lookup.

      Example

      This URL includes the number of the person calling:

      https://xyz.net/incomingcall?number=<%CallerNumber%>

      Depending on which external system you wish to make a web lookup in, the structure of the URL will naturally vary, but the lookup parameters should always be given in the format <%XXXXXX%>.

      4.   Once the fields in the dialog box are filled out, click Gem (Save). The web lookup has now been added and is thus available to all employees on Myfone.dk on the given PBX.

      webopslag-pbx-3

      You can subsequently edit/delete your existing web lookups by clicking on them.