Impact of the Integration with Azure AD on Departmental Billing

If you manage your Flexfone solution via Azure AD and at the same time have departmental billing, it is crucial to determine whether users are assigned to the correct departments in the PBX or through AD.

If you choose to synchronize departments through the AD integration, users will be placed in the departments they have in your AD. This can pose challenges if different departments have been created in PBXAdmin than those in your AD.

Therefore, always decide whether departments should be managed in the PBX or through AD to ensure accurate billing for the right users in each department.