How are different types of calls defined?

Type of call	Definition
Outgoing calls	Call initiated by a number belonging to the company.
Incoming calls	Call going to a number belonging to the company.
External calls	Call to/from a number not belonging to the company.
Internal calls	Call between numbers belonging to the company.
Outgoing external calls	Call from a number belonging to the company and going to a number outside the company.
Incoming external calls	Call from a number outside the company and going to a number belonging to the company.
Outgoing internal calls	Call from a number belonging to the company and received by a number belonging to the company.
Incoming internal calls	Call received by a number belonging to the company and initiated by a number belonging to the company.
Answered calls	Call that has been answered.
Unanswered calls	Call that hasn't been answered.
Queue calls	Incoming call to a queue (includes call back).

Answered queue calls	Queue calls that has been answered.
Transferred queue calls	Queue call that has been answered and then transferred to another number.

Myfone	Call handled through Myfone.
Softphone	Call handled through a Sip account.
Desk phone	Call handled through a desk phone.

To give the most detailed data, the calls are divided into various types - you can se the different types and there definition below: