You set up Call2Teams and Call2Teams Go through PBXAdmin, where you simply complete the automated setup.
Setting Up Call2Teams:
To set up Call2Teams, just follow the guide for Call2Teams Go below. If the selected employees have a Microsoft Phone System license, Call2Teams Go will not be activated for them.
See the general licensing requirements for Call2Teams and Call2Teams Go here.
Call2Teams is the new name for Microsoft Teams telephony through Flexfone. The setup, licensing requirements, and functionality remain the same; it has just been migrated to a new backend platform that will drive Teams telephony through Flexfone going forward.
Setting Up Call2Teams Go
To set up Call2Teams Go, follow the guide below.
1. First, access PBXAdmin, where you select the Integration option in the left-hand menu.
Then click on Microsoft Teams Telefoni (Microsoft Teams Telephony).
Next, check the box for the employees you wish to activate Call2Teams Go for.
Ensure that an email address is entered for the selected employees and click Opdatér opsætning (Update Setup).
Note: The entered email addresses must be their usernames, not their aliases.
2. A pop-up will appear where you need to accept our terms regarding the setup of Call2Teams Go and then click the Automatiseret opsætning (Automated Setup) button.
To complete the setup, you must give consent in three steps using a global admin login.
IMPORTANT: A global admin login is required by Microsoft to grant the necessary permissions. This applies both during the initial setup and when making changes to an existing setup.
After each consent is given, a pop-up will confirm your acceptance.
Once all three consents are granted, click Finish Setup and then Update System.
After this, the status Synkronisering i gang (Synchronization in Progress) will appear under the Opdater opsætning (Update Setup) button. The completion time varies depending on the number of licenses but typically takes less than 30 minutes.
The synchronization status does not update automatically — press F5 to refresh and check the current status.
When the process is complete, the status will be displayed under the Opdater opsætning (Update Setup) button.
Note: This guide applies to both first-time setup and changes to an existing setup.
Important: Manual setup is not available for Call2Teams Go.
NOTE: If an employee is set up via profile settings on Myfone to use Microsoft Teams as the device for incoming calls, the ringing time on Microsoft Teams will be a maximum of 20 seconds when using a Call2Teams Go license.
If multiple devices are selected in addition to Microsoft Teams, the ringing will continue on the other devices after the 20 seconds and up to the ringing time set under profiles.