1. FAQ
  2. Myfone
  3. General about Myfone

Why do I need to confirm my identity on Myfone?

If you log in to Myfone from a different computer or location than usual, you may be asked to confirm that it's you.

Flexfone always aims to enhance security for users on Myfone to prevent unauthorized access.

If you specifically attempt to log in from a different computer at a location we don't recognize, you will encounter this pop-up message:

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Following that, you will receive the confirmation email or SMS below, depending on whether we have an email or mobile number registered for you:

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Once you have confirmed your identity through the link in the email or SMS, you will be able to log in to Myfone.