Why do empty cells appear in the reports?

Empty cells appear when there is no data to put into the given category. You can learn more about the most common reasons for empty cells here:

Duration = 0 

Often the empty cells appears because the duration of a call is equal to zero. Calls with a duration of zero is missed calls and therefore there will be no further data to put into the different cells. Following columns will have empty cells, when the duration is zero:

• Answered by (employee extension number)
• Answered by (employee name)
• Answered by (department)
• Answered by (phone type)
• Answered by (extension number)

Other reasons to empty cells

Empty cells also occur if the company doesn't use the same categories as the data is sorted by in the reports. For example: If the company dosen't sorte the employees by departments, the cells in the column Answered by (department) will be empty.